FLIXUS Stick Pro
Refund & Returns Policy
Last updated:
We want you to be satisfied with your purchase. This policy explains how returns, replacements, and refunds work for FLIXUS Stick Pro devices and accessories purchased directly from our website.
Quick Summary
- Returns are accepted within 30 days of delivery.
- Items must be returned in their original condition and packaging.
- Refunds are processed after the returned item is received and inspected.
- If the item is defective, damaged, or incorrect, we will help resolve the issue as quickly as possible.
Eligibility for Returns
We accept returns for eligible physical products purchased directly from FLIXUS Stick Pro if:
- The return request is made within 30 days of delivery.
- The item is in its original condition.
- The product includes its original accessories and packaging.
Returns requested after 30 days may not be accepted.
Condition of Returned Items
Returned items must be in the same condition in which they were received. Products that are damaged, heavily used, altered, or missing parts may not qualify for a full refund.
Return Shipping & Fees
Return shipping responsibility depends on the reason for the return:
- If the item is defective, damaged, or incorrect: we may cover the return shipping cost or provide return instructions.
- If you changed your mind: you may be responsible for the return shipping cost.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos if possible so we can review the issue and assist you بسرعة.
How to Start a Return
- Contact us by email at support@flixusstick.pro or via WhatsApp at +44 7418 372930.
- Provide your order number and the reason for the return.
- If your return is approved, we will send you the next steps and return instructions.
- Pack the item securely and send it back as instructed.
Refunds & Timing
Once your return is received and inspected, we will notify you of the result. If approved, your refund will be sent to your original payment method within 3 to 10 business days. Processing times may vary depending on your payment provider or bank.
Exchanges
If you received a defective or damaged item, we may offer a replacement where appropriate, depending on stock availability and the nature of the issue.
Non-Refundable Items
- Items returned after the 30-day return period.
- Items that are returned damaged, incomplete, or not in their original condition.
- Items marked as final sale, if applicable.
Contact Us
If you have any questions about this policy, please contact us: