{"id":8291,"date":"2025-10-08T14:42:25","date_gmt":"2025-10-08T14:42:25","guid":{"rendered":"https:\/\/flixusstick.pro\/?page_id=8291"},"modified":"2026-04-18T20:39:34","modified_gmt":"2026-04-18T20:39:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/flixusstick.pro\/fr\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8291\" class=\"elementor elementor-8291\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f7cb4a e-flex e-con-boxed e-con e-parent\" data-id=\"8f7cb4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e46d286 elementor-widget elementor-widget-html\" data-id=\"e46d286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"refund-policy\" class=\"flixus-legal\" itemscope itemtype=\"https:\/\/schema.org\/MerchantReturnPolicy\">\r\n  <style>\r\n    #refund-policy {\r\n      --red:#F90842; 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padding:12px 16px; background:var(--red); color:#fff; border-radius:12px; text-decoration:none}\r\n    #refund-policy .muted{opacity:.75}\r\n    @media (max-width:768px){#refund-policy{padding:20px}}\r\n  <\/style>\r\n\r\n  <script type=\"application\/ld+json\">\r\n  {\r\n    \"@context\":\"https:\/\/schema.org\",\r\n    \"@type\":\"Store\",\r\n    \"name\":\"FLIXUS Stick Pro\",\r\n    \"url\":\"https:\/\/flixusstick.pro\/\",\r\n    \"merchantReturnPolicy\":{\r\n      \"@type\":\"MerchantReturnPolicy\",\r\n      \"name\":\"FLIXUS Stick Pro Refund & Returns Policy\",\r\n      \"returnPolicyCategory\":\"https:\/\/schema.org\/MerchantReturnFiniteReturnWindow\",\r\n      \"merchantReturnDays\":30,\r\n      \"returnMethod\":\"https:\/\/schema.org\/ReturnByMail\",\r\n      \"returnFees\":\"https:\/\/schema.org\/ReturnShippingFeesCustomerResponsibility\",\r\n      \"inStoreReturnsOffered\":false,\r\n      \"applicableCountry\":[\"US\",\"GB\",\"EU\"]\r\n    }\r\n  }\r\n  <\/script>\r\n\r\n  <p class=\"eyebrow\">FLIXUS Stick Pro<\/p>\r\n  <h1 itemprop=\"name\">Refund &amp; Returns Policy<\/h1>\r\n  <p class=\"muted\">Last updated: <time datetime=\"2026-04-18\">18 April 2026<\/time><\/p>\r\n\r\n  <div class=\"note\">\r\n    <p><strong>We want you to be satisfied with your purchase.<\/strong> This policy explains how returns, replacements, and refunds work for FLIXUS Stick Pro devices and accessories purchased directly from our website.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"toc\">\r\n    <a href=\"#summary\">Quick Summary<\/a>\r\n    <a href=\"#eligibility\">Eligibility<\/a>\r\n    <a href=\"#condition\">Condition of Items<\/a>\r\n    <a href=\"#fees\">Return Shipping & Fees<\/a>\r\n    <a href=\"#defective\">Defective or Incorrect Items<\/a>\r\n    <a href=\"#process\">How to Start a Return<\/a>\r\n    <a href=\"#refunds\">Refunds & Timing<\/a>\r\n    <a href=\"#exchanges\">Exchanges<\/a>\r\n    <a href=\"#nonref\">Non-Refundable Items<\/a>\r\n    <a href=\"#contact\">Contact<\/a>\r\n  <\/div>\r\n\r\n  <h2 id=\"summary\">Quick Summary<\/h2>\r\n  <ul>\r\n    <li>Returns are accepted within <strong>30 days<\/strong> of delivery.<\/li>\r\n    <li>Items must be returned in their original condition and packaging.<\/li>\r\n    <li>Refunds are processed after the returned item is received and inspected.<\/li>\r\n    <li>If the item is defective, damaged, or incorrect, we will help resolve the issue as quickly as possible.<\/li>\r\n  <\/ul>\r\n\r\n  <h2 id=\"eligibility\">Eligibility for Returns<\/h2>\r\n  <p>We accept returns for eligible physical products purchased directly from FLIXUS Stick Pro if:<\/p>\r\n  <ul>\r\n    <li>The return request is made within <strong>30 days<\/strong> of delivery.<\/li>\r\n    <li>The item is in its original condition.<\/li>\r\n    <li>The product includes its original accessories and packaging.<\/li>\r\n  <\/ul>\r\n  <p>Returns requested after 30 days may not be accepted.<\/p>\r\n\r\n  <h2 id=\"condition\">Condition of Returned Items<\/h2>\r\n  <p>Returned items must be in the same condition in which they were received. Products that are damaged, heavily used, altered, or missing parts may not qualify for a full refund.<\/p>\r\n\r\n  <h2 id=\"fees\">Return Shipping &amp; Fees<\/h2>\r\n  <p>Return shipping responsibility depends on the reason for the return:<\/p>\r\n  <ul>\r\n    <li><strong>If the item is defective, damaged, or incorrect:<\/strong> we may cover the return shipping cost or provide return instructions.<\/li>\r\n    <li><strong>If you changed your mind:<\/strong> you may be responsible for the return shipping cost.<\/li>\r\n  <\/ul>\r\n\r\n  <h2 id=\"defective\">Defective or Incorrect Items<\/h2>\r\n  <p>If your order arrives damaged, defective, or incorrect, please contact us within <strong>7 days<\/strong> of delivery. Include your order number and clear photos if possible so we can review the issue and assist you \u0628\u0633\u0631\u0639\u0629.<\/p>\r\n\r\n  <h2 id=\"process\">How to Start a Return<\/h2>\r\n  <ol>\r\n    <li>Contact us by email at <a href=\"mailto:support@flixusstick.pro\">support@flixusstick.pro<\/a> or via WhatsApp at <a href=\"https:\/\/wa.me\/447418372930\" rel=\"nofollow noopener\" target=\"_blank\">+44 7418 372930<\/a>.<\/li>\r\n    <li>Provide your order number and the reason for the return.<\/li>\r\n    <li>If your return is approved, we will send you the next steps and return instructions.<\/li>\r\n    <li>Pack the item securely and send it back as instructed.<\/li>\r\n  <\/ol>\r\n\r\n  <h2 id=\"refunds\">Refunds &amp; Timing<\/h2>\r\n  <p>Once your return is received and inspected, we will notify you of the result. If approved, your refund will be sent to your original payment method within <strong>3 to 10 business days<\/strong>. Processing times may vary depending on your payment provider or bank.<\/p>\r\n\r\n  <h2 id=\"exchanges\">Exchanges<\/h2>\r\n  <p>If you received a defective or damaged item, we may offer a replacement where appropriate, depending on stock availability and the nature of the issue.<\/p>\r\n\r\n  <h2 id=\"nonref\">Non-Refundable Items<\/h2>\r\n  <ul>\r\n    <li>Items returned after the 30-day return period.<\/li>\r\n    <li>Items that are returned damaged, incomplete, or not in their original condition.<\/li>\r\n    <li>Items marked as final sale, if applicable.<\/li>\r\n  <\/ul>\r\n\r\n  <h2 id=\"contact\">Contactez-nous<\/h2>\r\n  <p>If you have any questions about this policy, please contact us:<\/p>\r\n  <p>\r\n    \ud83d\udce7 <a href=\"mailto:support@flixusstick.pro\">support@flixusstick.pro<\/a>\r\n  <\/p>\r\n\r\n  <p><a class=\"btn\" href=\"\/fr\/\">\u2190 Back to Home<\/a><\/p>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FLIXUS Stick Pro Refund &amp; Returns Policy Last updated: 18 April 2026 We want you to be satisfied with your purchase. This policy explains how returns, replacements, and refunds work for FLIXUS Stick Pro devices and accessories purchased directly from our website. Quick Summary Eligibility Condition of Items Return Shipping &#038; Fees Defective or Incorrect [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-8291","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/pages\/8291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/comments?post=8291"}],"version-history":[{"count":12,"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/pages\/8291\/revisions"}],"predecessor-version":[{"id":8473,"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/pages\/8291\/revisions\/8473"}],"wp:attachment":[{"href":"https:\/\/flixusstick.pro\/fr\/wp-json\/wp\/v2\/media?parent=8291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}